Privacy Policy
Last updated: 25 September 2026
This policy explains what personal information Edinburgh Van Removals collects when you use our website or book a move with us, why we collect it, and your rights over it. We keep it short and plain.
We handle your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, for cookies, the Privacy and Electronic Communications Regulations (PECR).
Who we are
Edinburgh Van Removals is a removals business based in Leith, Edinburgh. We are the "controller" of the personal information described here. You can contact us about anything in this policy at edinburghvanremovals@gmail.com or on 07749 857421.
What we collect
- Your contact details: name, mobile number and email address.
- Your move details: pick-up and drop-off addresses and postcodes, floor levels, move date and time, the items you're moving, any add-ons you choose, and any notes you give us about access or parking.
- Your quote: the price calculated and how it was worked out.
- Messages: anything you send us by email, WhatsApp, phone or social media.
- Payment: payments are handled securely by Stripe. We never see or store your full card details.
- Website use: only if you accept cookies (see "Cookies" below).
Why we use it
| What we do | Legal basis |
|---|---|
| Prepare your quote, arrange and carry out your move, and contact you about it | To take steps you've asked for before a contract, and to perform our contract with you |
| Follow up once if you got a quote but didn't book, in case you still need help | Our legitimate interest in responding to enquiries (you can ask us to stop at any time) |
| Keep booking and payment records | Legal obligation (tax and accounting law) |
| Measure how our Facebook ads perform | Your consent, given through our cookie banner |
We don't sell your information, and we don't use it to make automated decisions about you.
Who we share it with
We only share what's needed with trusted services that help us run the business:
- Formspree, which delivers your quote request to our inbox.
- Stripe, which processes your payment.
- Postcodes.io, which receives the postcodes you enter (and nothing else) to work out the distance for your quote.
- Google (Gmail), where we receive and store emails.
- Meta (Facebook), only if you accept cookies.
- Our website hosting provider, which runs this website.
Some of these providers may process information outside the UK, including in the United States. Where they do, they use legally recognised safeguards such as the UK–US data bridge or approved contract terms.
How long we keep it
- Quote enquiries that don't lead to a booking: up to 12 months.
- Booking and payment records: 6 years, as required for tax purposes.
Cookies
Our website works fully without any tracking. We only use:
- Essential storage: a small note in your browser remembering whether you accepted or rejected cookies. This doesn't track you.
- Advertising (only if you accept): the Meta Pixel, which sets a cookie so we can see which of our Facebook ads lead to quotes and bookings, and show relevant ads to people who've visited. Meta's own privacy policy explains how it uses this information.
You can change your choice at any time. Use "Cookie Settings" at the bottom of our homepage, or reset it here:
Done. You'll be asked again next time you visit our homepage.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct anything that's wrong;
- ask us to delete your information (unless we have to keep it by law);
- object to, or ask us to limit, how we use it;
- withdraw your consent to cookies at any time.
Just email us at edinburghvanremovals@gmail.com. We'll reply within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to sort it out with you first.
Changes to this policy
If we change how we use your information, we'll update this page and the date at the top.